
About this book
Put your customers at the center of your business.
If you read nothing else on marketing, read this book. We've chosen a new selection of current and classic Harvard Business Review articles that will help you identify who your customers are, define the right ways to reach them, and ensure they stay loyal to your company.
This book will inspire you to:
Understand what customers really want
Personalize the end-to-end customer journey
Use AI tools to manage your brand
Decide whether psychological targeting is right for your company
Align your sales and marketing teams
Measure the real value of satisfied customers
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