Customer Mania! tells the story of a company Chairman and how his quest for superlative customer service has become the driving force for empowering his staff and growing his business. By embracing David's philosophy and projecting the vision themselves, the whole workforce helps the company become a leading worldwide success. Written in the parable style of all his previous books, this is actually the first to be based on a true story. Ken Blanchard is a consultant to David C. Novak, the chairman of Yum! Brands (formerly Tricon Global Restaurants), which owns three of the world's best known fast food franchises: Pizza Hut, KFC and Taco Bell. Yum!'s combined force gives it an impressive portfolio of 33,000 restaurants in over 120 countries, making it the #1 restaurant chain worldwide by outlets, although McDonalds outperforms it by sales.
The One Minute Apology
Ken Blanchard
Harper Collins Publishers Limited
The 22 Immutable Laws Of Brandin How To Build A Product Or Service Into A World Class Brand
Laura Ries,Al Ries
Competing Against Luck The Story Of Innovation And Customer Choice
Clayton M. Christensen ,Dillon Karen,Duncan David S,Hall Taddy
Day Trading Attention How To Actually Build Brand And Sales
Gary Vaynerchuk
What The Customer Wants You To Know How Everybody Needs To Think Differently About Sales
Ram Charan
Penguin Random House Group
Harry Potter The Story Of A Global Business Phenomenon
Susan Gunelius
Palgrave/Pan Macmillan Publishers Limited
Selling Essential Manager
Eric Barron
Dk/Penguin Random House Group
The 10% Entrepreneur Live Your Dream Without Quitting Your Day Job
Patrick J. Mcginnis
Penguin Life/Penguin Books
We Are All Weird
Seth Godin
Portfolio/Penguin Random House Group
The Contagious Commandments Ten Steps To Brand Bravery
Barth Chris,Robertson Paul Kemp
Fill up your details to notify you when this book will be available